Privacy Policy

1. Data we collect

• Account data: name, email address, phone number, password (stored hashed) and account preferences.
• Transaction data: wallet top-ups, orders, invoices, payment status and payment-gateway references. We do not store full card numbers or CVV.
• Order content: the social media links and quantities you submit to fulfil an order.
• Technical data: IP address, device and browser type, pages viewed and approximate location derived from IP.
• Support data: messages you send to Support Viralpro.

2. How we use your data

• To create and manage your account and provide the services you request.
• To process payments, maintain your wallet and issue invoices.
• To dispatch orders to fulfilment providers and track their progress.
• To provide customer support and respond to enquiries and disputes.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To send service and transactional messages, and marketing you can opt out of.
• To comply with legal, tax and regulatory obligations.

3. Legal bases

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and securing our services, and compliance with legal obligations.

4. Cookies

We use strictly necessary cookies to keep you signed in and to secure the service, and analytics cookies to understand how it is used. You can control cookies through your browser settings.

5. Sharing your data

We share personal data only as needed with:

• Payment gateways to process payments and refunds.
• Fulfilment providers who deliver the service you ordered.
• Infrastructure and communication providers that process data on our instructions.
• Authorities where required by law or to protect our rights.

Support Viralpro does not sell your personal data.

6. Data retention

Support Viralpro retains personal data for as long as your account is active and for as long afterwards as needed to comply with legal, tax and accounting obligations, resolve disputes and enforce agreements.

7. Security

Support Viralpro uses administrative, technical and organisational measures to protect personal data, including encryption in transit, access controls, hashed passwords and encrypted storage of payment credentials.

8. Your rights

Subject to applicable law, you may access, correct or request deletion of your data, withdraw consent, or object to certain processing. To exercise a right, contact our support team.

9. Children

Our services are not intended for children under 18. We do not knowingly collect personal data from children.

10. Changes

We may update this Privacy Policy from time to time. Material changes will be posted here with a revised “Last updated” date.

11. Contact

Privacy questions: our support team. Support hours: Monday–Saturday, 10:00–19:00.